Reading List

Suggested Readings

What is "quality improvement" and how can it transform health care? Paul B Batalden and Frank Davidoff, Quality and Safety in Healthcare, 2006

No Satisfaction, Charles Fishman, Fast Company December 2006

Karl E. Weick, Kathleen M. Sutcliffe. Hospitals as Cultures of Entrapment. August 2005

Trisha Greenhalgh, Glenn Robert, Fraser Macfarlane, Paul Bate, Olivia Kyriakidou. Diffusion of Innovations in Service Organizations. August 2005

Eugene C. Nelson, DSc, MPH; Mark E. Splaine, MD, MS; Stephen K. Plume, MD; Paul Batalden, MD.Good Measurement For Good Improvement Work. January 2004

Robert J. Herbold. The Fifedom Syndrome. Currency August, 2004. ISBN: 0-385-51067-5

Spencer Johnson. The Present: The Gift that Makes You Happy and Successful at Work and in Life. Doubleday. October 2003

Sidney Dekker. The Field Guide to Human Error Investigations. Ashgate Publishing Company. January 2002. ISBN: 0754619176.

James Gilmore and B. Joseph Pine II. The Experience Economy. Harvard Business School Press. April, 1999. ISBN: 0875848192

John Kotter and Dan Cohen. The Heart of Change: Real-Life Stories of How People Change Their Organizations. August, 2002. ISBN: 1578512549.

Marcus Buckingham and Curt Coffman. First, Break all the Rules: What the Worlds Greatest Managers Do Differently. Simon & Schuster, May 1999. ISBN: 0684852861.

Marcus Buckingham and Donald Clifton. Now, Discover Your Strengths. Free Press. January 2001. ISBN: 0743201140.

Terry McNulty and Ewan Ferlie. Reengineering Health Care: The Complexities of Organizational Transformation . Oxford University Press,. 2002. ISBN: 0199240841.

Additional Selections

James Brian Quinn. The Intelligent Enterprise: A Knowledge and Service Based Paradigm for Industry. New York: Free Press, 1992. ISBN: 0029256151.

Quinn JB, Baruch JJ, Zien KA. Innovation Explosion: Using Intellect and Software to Revolutionize Growth Strategies. New York: Free Press, 1997. ISBN: 0684833948

Additional suggestions are available at Health Care Improvement Leadership Development (at Dartmouth Medical School) website.

References

Bogner MS, ed. Human Error in Medicine. Hillsdale, NJ: L. Erlbaum Assoc., 1994.
Boulding K. General Systems Theory: The Skeleton of Science. Management Science. 1956;2:197-208.
The Continual Improvement Handbook. Brentwood, TN: Executive Learning, 1993.
Dekker S. The Field Guide to Human Error Investigations. Aldershot, UK: Ashgate Publishing Company; 2002.
Donaldson MS, Mohr JJ. Improvement and Innovation in Health Care Micro-Systems. A Technical Report for the Institute of Medicine Committee on the Quality of Health Care in America. Princeton: Robert Wood Johnson Foundation, 2000. http://books.nap.edu/catalog/10096.html
Gawande AA, Thomas EJ, Zinner MJ, et al. The Incidence and Nature of Surgical Adverse Events in Colorado and Utah in 1992. Surgery. 1999;126(1):66-75.
Gilmore J, Pine II BJ. The Experience Economy. Boston, MA: Harvard Business School Press; 1999.
Gustafson D, Cats-Baril W, Alemi F. Systems to Support Health Policy Analysis: Theory, Models, and Uses. Ann Arbor, MI: Health Administration Press, 1993. Chapter 2: Rationality and Policymaking. pp.11-54.
Institute of Medicine. Crossing the Quality Chasm: A New Health System for the 21st Century. Committee on Quality in Health Care in America. Rona Briere, Ed. Washington, D.C.: National Academy Press, 2001.
Institute of Medicine. To Err is Human: Building a Safer Health System. In: Kohn LT, Corrigan JM, Donaldson MS, editors. Washington, DC: National Academy Press, 1999.
Kilo CM, Leavitt M. Medical Practice Transformation with Information Technology . Chicago, IL: Institute for Healthcare Improvement (HiMSS).
Kotter J. Leading Change. Boston, MA: Harvard Business School Press; 1996.
Kotter J, Cohen D. The Heart of Change: Real-Life Stories of How People Change Their Organizations. Boston, MA: Harvard Business School Press; 2002.
Langley G, Nolan K, Nolan T, Norman T, Provost L. The Improvement Guide : A Practical Approach to Enhancing Organizational Performance. 1st ed. The Jossey-Bass Business & Management Series. San Francisco, CA: Jossey-Bass Publishers; 1996: 293.
Leape LL, Bates DW, Cullen DJ, Cooper J, Demonaco HJ, Gallivan T, et al. Systems Analysis of Adverse Drug Events. Journal of the American Medical Association. 1995;274(1):35-43.
Leape LL, Brennan TA, Laird N, et al. The Nature of Adverse Events in Hospitalized Patients. Results of the Harvard Medical Practice Study -II. New England Journal of Medicine. 1991(324):377-84.
Mohr JJ. Forming, Operating, and Improving Micro-systems of Health Care. Dartmouth College, 2000.
Nelson E, Batalden P, Ryer J. Clinical Improvement Action Guide. Oak Brook Terrace, Illinois: Joint Commission on Accreditation of Healthcare Organizations; 1998
Nelson EC, Batalden PB, Mohr JJ, Plume SK. Building a Quality Future. Frontiers of Health Services Management. 1998;15(1):3-32.
Quinn JB. The Intelligent Enterprise. New York: Free Press, 1992.
Revolutionize Growth Strategies. New York: Free Press, 1997.
Reason, JT. Managing the Risks of Organizational Accidents. Aldershot, Hants, England: Ashgate, 1997
Reason, JT. Human Error. New York: Cambridge University Press; 1990.
Rogers EM. Lessons for Guidelines from the Diffusion of Innovations. Joint Commission Journal on Quality Improvement. 21 (7): July 1995. pp. 324 - 328.
Schein, E. The Corporate Culture Survival Guide: Sense and Nonsense about Culture Change. San Francisco, CA., Jossey-Bass Publishers, 1999.
Scholtes P., Joiner B., Streibel B. The TEAM® Handbook, Second Edition. Madison, WI: Oriel Inc.; 2000.
Scott RW. Organizations: Rational, Natural, and Open Systems. Englewood Cliffs, NJ: Prentice Hall, 1981.
Von Bertalanffy L. General System Theory. In: Rapoport LvBaA, editor. General Systems:Yearbook of the Society for the Advancement of General Systems Theory, 1956.
Watzlawick P (Beer and Nohria, ed. 2000), Weakland J, Fisch R. Change: Principles of Problem Formation and Problem Resolution. New York, NY: Norton, 1974. Chapter 7: Second-Order Change. Pp. 77-91.
Weick K. Emergent versus Planned Change. In: Beer M and Nohria N, ed. Breaking the Code of Change. Boston, MA: Harvard Business School Press; 2000:223-241.
Weick, K.E. and K.M. Sutcliffe. Managing the Unexpected : Assuring High Performance in an Age of Complexity. 1st ed. University of Michigan Business School management series. San Francisco: Jossey-Bass. xvi, 2001.
Weiner E, Kanki B, Helmreich R. Cockpit Resource Management. 1993.
Wheeler D. Understanding Variation: The Key to Managing Chaos. 2nd ed. Knoxville, TN: SPC Press; 2000.